Standards of operation

PROGARD Securitas quality of services has been recognized by ISO 9001:2000 (Certificate CH03/1004 issued by SGS Societe Generale de Surveillance SA, Switzerland), as well as by Ministry of Defence VKKNVO certificate JUS ISO 9001:2000.

PROGARD`s operations are governed by the following key business premises:

  • Prevention, comprising comprehensive advance planning and consideration to prevent security problems and escalation of critical situations.
  • Reliability, depending on thorough education and training of PROGARD’s personnel in PROGARD Academy with end result in their capability to systematically apply operating procedures, meet contingent situations and solve them efficiently.
  • Commitment to Client satisfaction and Client Peace of Mind, as end result of PROGARD’s expertise and experience to establish and maintain high security standards carefully designed to meet specific client’s requirements.

In order to ensure that the highest quality of services is provided, PROGARD is covered by three different insurance policies (enclosed appendixes):

  1. Professional liability risk insurance, up to EUR 500.000,00.
  2. Insurance from accidents and injuries at workplace, up to EUR 2.300,00 per employee in case of severe injury leading to disability or death.
  3. Insurance from risks in alarm monitoring sites: up to EUR 100.000,00 per site in case of fire and up to EUR 5.000,00 in case of armed robbery or theft.

Quality people – Quality training – Quality security

Beside compliance with ISO standards, PROGARD adopted Code of Ethics of the American Society for Industrial Security (ASIS), commiting its employees to:

  • Perform their professional duties in accordance with the law and the highest moral principles.
  • Observe the precepts of truthfulness, honesty and integrity.
  • Discharge their professional responsibilities with diligence and care.
  • Keep confidential information and exercise due care to prevent its improper disclosure.
  • Protect professional reputation and performance of colleagues.

PROGARD regular practice includes regular account auditing which has been performed since 1995 by Price Waterhouse Coopers and as of 2000 by KPMG